FAQs

Do you need assistance or do you have a question? Reach out to us!

We are available via email at info@minerseries.com. Please keep in mind that as a small enterprise, we do not offer phone support.

However, we assure you that we will respond to your emails in a timely manner. Additionally, we have compiled an collection of answers to frequently asked questions.

Take a moment to go through them, and with any luck, you will find the solution.
If not, don't hesitate to contact us. Who knows, if your question is noteworthy, it might be included in our frequently asked questions section!

 

_ I've sent Mineral Series an email, how quickly can I expect a response?

Our business hours are Monday-Friday, from 9am to 5pm, Amsterdam time (CEST). We strive to get back to you within one business day, often within a few hours.

 

_ My crystal vase is leaking?

Every single one of our vases is thoroughly tested before leaving our atelier, so a true leak is very rare. Usually, it's just a case of too much water. Here is how to check your vase size:

  • Mini Vases: Can only hold up to 20ml of water.Tip: We highly recommend using a water dropper to easily measure and add the correct amount!

  • Small Vases: Can hold a maximum of 250ml of water.

    Note: If these sizes are overfilled, water will spill over the hidden inner edge, run down to the bottom, and make it look like the vase is leaking.

  • Medium & Large Vases: These come with a glass or aluminum insert. Only this inner insert is waterproof.Please ensure water only goes inside the insert.

How to fix it: If your vase overflowed, simply place it on a piece of kitchen paper and let it air-dry completely until it no longer leaves any damp spots.




 


_ I think there is no glass inside my mini vase or small vase?

It’s a beautiful illusion of our process! The glass is permanently integrated into the design. During creation, the crystal overgrows the glass insert, locking it inside so it cannot be separated or removed. We quality-test every vase in our atelier to ensure this protective glass layer is perfectly in place before it is shipped to you.

 

_ How do I remove the water from my Mini or Small vase?

Because our packaging recommends keeping water away from the crystals, you'll want to be a bit careful when emptying your vase.

Here are the two best ways to do it safely:

Method 1: Use the Water Dropper (Best for Mini Vases)

  • Step 1: Insert the same water dropper you used to fill the vase back into the opening.

  • Step 2: Squeeze the bulb, let it draw the water up, and empty it into the sink.

  • Step 3: Repeat until the vase is empty.

Method 2: The Quick Flip (For Mini and Small Vases)

  • Step 1: Bring the vase over to your sink.

  • Step 2: In one quick, smooth motion, turn the vase completely upside down to pour the water out.

Important: Whichever method you choose, always use a dry cloth to wipe away any excess water from the top of the vase afterward to keep your crystals safe and dry.

 




_ Are the large vases waterproof? Can I put fresh flowers in them?

Yes, you can absolutely use them for fresh flowers!

All of our large crystal vases include a custom, cylindrical glass insert.

  • The Insert is Waterproof: Please note that only the glass insert is designed to hold water. The crystal vase itself is not waterproof.

  • Easy Maintenance: Because our crystal vases are quite heavy, the removable insert makes it much easier to change the water, arrange your flowers, and keep everything clean.

  • Dishwasher Safe: For effortless cleaning, the glass insert is 100% dishwasher safe.





_A few pieces of crystal have come loose from my vase. Can I fix them?

Yes, you can easily reattach them at home. Because crystals are a natural, delicate material, minor pieces can occasionally shift. Fortunately, there is a very simple, invisible fix.

The Golden Rule: Do NOT use superglue or any other household glues, as they can permanently damage the crystals. We have done extensive research and tested countless formulas; clear nail polish is the absolute winner.

How to reattach the pieces:

  1. Apply: Use the brush to apply a small amount of clear nail polish directly into the cracks or onto the back of the loose piece.

  2. Place: Gently press the crystal piece back into its original position.

  3. Wait (Crucial!): Leave the vase completely untouched for 24 hours. Resist the temptation to check if it's stuck yet, moving it too soon will ruin the bond.

After a full day of drying, the nail polish will be completely cured, leaving the crystal seamlessly and invisibly reattached.

 

_The top edge of my vase is serrated or uneven. Is it broken?

Not at all! What you are seeing is a completely natural part of the design.

Our vases and candlestick holders can naturally form with either sharp, smooth, or serrated edges. The final texture depends entirely on how the crystals organically overgrow the rim during production. Because this is a natural growth process, we cannot dictate the exact shape of the edge, we simply let nature decide. Your serrated edge is proof of a truly unique, organic creation!



_My crystal vase has collected dust. How should I clean it?

To keep your vase looking its best, it requires a gentle, water-free touch.

Never rinse your vase under running water, especially not hot water. Excess moisture and heat will dissolve the natural crystals and permanently damage the piece.

Depending on how much cleaning your vase needs, you can safely use one of these three methods:

  • Method 1: The Blow-Dryer (For light dust) Set your blow-dryer to the cold/cool setting only and gently blow the dust away. Never use hot air, as high temperatures can damage the crystals.

  • Method 2: The Paintbrush (For detailed dusting) Use a clean, new, broad paintbrush to gently sweep away dust from the crevices and crystal formations.

  • Method 3: A Damp Cloth (For stubborn dirt) If there is stuck-on dirt, wipe the area very gently using a cold, slightly damp cloth. 

_How do I clean the inside of my mini or small vase?

To clean the glass insert inside your mini or small vase, we recommend using a bottle brush. Because crystal is delicate, please follow these steps carefully to prevent any damage:

  • Choose the right brush size: Use a bottle brush that fits comfortably inside the vase. If the brush is too large, forcing it in can damage the crystals, especially around the fragile top rim.
  • Wet the brush first: Always wet the bottle brush before inserting it. Gently scrub the inside of the glass insert to loosen any residue.
  • Rinse carefully: Remove the brush, then carefully add a small amount of water to the vase. Be diligent and avoid overfilling so water doesn't spill over onto the outer crystal.
  • Repeat until clear: Pour the water out and repeat the rinsing process a few times until the water runs completely clear.



_My vase is changing color?

Yes! Because we work with natural materials, a gradual shift in color is completely normal.

  • Sunlight Exposure: High levels of direct sunlight will accelerate this process, causing the colors to fade or lighten quickly.

  • Our Advice: If you prefer to keep the original color as long as possible, we recommend displaying your vase away from direct sunlight. Otherwise, we encourage you to embrace this natural, living transformation!


_Can I use the candleholder as a vase?

Our candleholders are crafted exclusively for candle use and do not have a waterproof lining. To prevent damage, please do not fill them with water. If you wish to repurpose your candleholder for styling, we recommend using dried botanicals or faux silk flowers instead.

_Candle wax dripped onto my candlestick holder. How do I clean it?

Whether you love the romantic look of wax-covered crystals or prefer to keep your piece looking crisp and neat, cleaning it requires a gentle touch.

CRITICAL WARNING: Do NOT use hot water to melt or remove the wax. Our items are made of natural crystals, and hot water will dissolve the crystal itself, causing permanent damage.

How to safely remove wax:

  • Do use: A soft wooden tool like a toothpick, wooden skewer, or popsicle stick to gently scrape away the excess wax.

  • Do NOT use: Knives, scissors, or any metal tools. These are too harsh and will scratch or damage the crystals.

How to prevent future dripping:

  1. Straighten the candle: Ensure your candle is pushed firmly and perfectly straight into the built-in aluminum tube. A leaning candle is the number one cause of uneven burning and dripping.

  2. Invest in quality candles: Cheap candles tend to drip excessively. High-quality, non-drip candles burn evenly and will keep your holder clean.

_Why is there a metal tube inside my candlestick holder and can it be removed?

The aluminum tube is a permanent and essential part of the design. It serves two very important protective functions:

  1. Prevents Damage: It allows you to securely fit your candle without applying too much pressure, which could crack or shatter the delicate crystals.

  2. Protects from Wax: It acts as a barrier to keep hot, melting wax from spilling directly onto the crystals and ruining them.

Because our items are grown naturally, the crystals form differently every single time. In some pieces, the tube is nestled deeper and less visible, while in others, it is more prominent. We cannot control this placement, as we let nature decide how the crystals grow around it, making your piece entirely unique!

 
_When I empty my mini or small vase, the water is colored. Are the crystals dissolving?

Don't worry, your crystals are not dissolving! This is a completely normal and temporary occurrence.

Every mini and small vase is crafted by suspending a glass insert into a special crystal-growing solution, allowing the crystals to organically overgrow the outside of the glass. During this unique process, a small amount of the colorful mineral solution naturally gets inside the glass liner as well.

When you fill your vase the first few times, this leftover residue mixes with the water, causing it to change color. 

_Can I use the crystals outdoors?

Our products are designed exclusively for indoor use. Because they are crafted from delicate natural crystals, outdoor elements like rain, harsh sunlight, and frost can cause permanent damage to the material. To keep your piece beautiful for years to come, we recommend displaying it safely inside your home.