Need assistance or have a query? Reach out to us!

We are available to address your concerns and fulfill your requests promptly via email at info@minerseries.com. Please keep in mind that as a small enterprise, we are presently unable to offer phone support.

However, we assure you that we will respond to your emails in a timely manner. Additionally, we have compiled an extensive collection of answers to frequently asked questions, ranging from product-specific inquiries to shipping and ordering details.

Take a moment to peruse them, and with any luck, you will find the solution you require. If not, don't hesitate to contact us. Who knows, if your question is noteworthy, it might be included in our frequently asked questions section!


_ I've sent Mineral Series an email, how quickly can I expect a response?

Our business hours are Monday-Friday, from 8am to 5pm, Amsterdam time (CEST). We strive to get back to you within one business day, often within a few hours.

But once in a while we still sneak in behind the computer outside of office hours, you never know…

_ My crystal vase is leaking 

All our vases are being tested before they leave our atelier. 
If you have a mini vase or small vase, you have probably put too much water inside. The mini vase can only contain 20ml of water and the small vase maximum 250ml of water. When you put too much water inside, it runs over the edge, to the bottom and it seems as if the vase is leaking. 
Just put it on kitchen paper and let it dry until it does not leave anymore stains on the kitchen paper.
The medium and large vases have an aluminum inside vase. ONLY the aluminum inside vase is waterproof.

_ I think there is no glass inside my mini vase or small vase

Sometimes you just don't see it, but all the mini vases and small vases have glass inside. The glass cannot be removed, because the crystal has overgrown it. All our vases are being tested before they leave our atelier. 


_ My vase is changing color

Just like any natural material, the color can change over time. 
It depends on how much sunlight your vase is exposed to. If you put it in the sun, it will become pale very quick. 
Embrace the beauty of this change and this transformation of this natural material.
The same happens to metal that rusts or wood that becomes lighter. 

_Can I use the candleholder as a vase

The candleholders are not waterproof and therefor they cannot hold water. Of course you can put a dried flower or silk flower in the candleholder, but they were designed to be used with a candle, not for a flower.