Shipping and returns

We ship worldwide. 

The estimated delivery times and shipping costs are based on your location and the weight of the products you buy. For a preview of the shipping cost, add your desired products to the cart and fill in your postcode/country. The appropriate fee will be calculated.

We send our products with the Dutch postal service (PostNL), UPS or DPD, depending on the location.

You’ll receive a tracking code for your package by email as soon as it receives a first scan at the post office. This email sometimes ends up in your spam, so make sure to check there as well.

 We do our best to ship your order out as soon as possible. Wholesale orders placed (and paid for) before 2pm will be shipped out the same day, Monday-Friday.

When the products you ordered are in stock these are the estimated delivery times:

* Shipping within The Netherlands: 1-3 business days

* Shipping within Europe: 3-20 business days

* Worldwide shipping: 6-30 business days

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Shipping time is not within our control. We cannot be held responsible for delays and/or damages caused by the shipping company or customs clearance. Due to the global pandemic, shipping prices and duration are changing every day. As such, we cannot give you any guarantees regarding shipping time.

 

Customers outside the EU please note : all our shipments are sent DDU (Delivery Duties Unpaid), customers outside of the EU might be required to pay customs fees or duties when receiving their package. We do not know the regulations in your own country, please get in touch with your local customs office for information.

After purchasing products, you have the right to return the items within 30 days after delivery as long as the products have not been used and are in intact re-saleable condition.

If you wish to return items:

1. Email us first, so we know to expect your return package. We’ll give you the correct return address.
2. The products need to be returned with all accessories and in the original condition and packaging. You are responsible for returning the goods undamaged, so make sure they are properly packaged for their return journey. Make sure to keep your proof of sending and tracking number until we’ve received the package. All live plants are final sale and cannot be returned.

Return shipping costs are the responsibility of the customer. Refund of your payment will be done as soon as possible within 7 days after the reception and control of the items to confirm they are whole and undamaged.